Privacy Policy
Last Updated: July 7, 2026
At TCP Credit Union, protecting your personal information is one of our highest priorities. Federal law requires financial institutions to explain how we collect, share, and protect your personal information. This notice outlines our privacy practices and your rights regarding the information we collect.
FACTS
What Does TCP Credit Union Do With Your Personal Information?
We are committed to ensuring our website is usable by everyone. We regularly review and update our site to improve accessibility for all users and to provide an inclusive online experience.
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
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Social Security number and income
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Account balances and payment history
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Account transactions and mortgage rates and payments
When you are no longer our member, we continue to share our information as described in this notice.
How?
All financial companies need to share personal information to run their everyday
business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons TCP CREDIT UNION chooses to share; and whether you can limit this sharing.
Information Sharing
Reasons We Can Share Your Information
Does TCP Share?
Can You Limit This?
For everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus
Yes
No
For marketing purposes
to offer our products and services to you
Yes
No
For joint marketing with other financial companies
Yes
No
For our affiliates' everyday business purposes
Information about your transactions and experiences
No
We don't share
For our affiliates' marketing purposes
Information about your creditworthiness.
No
We don't share
For non-affiliates to market to you
No
We don't share
Who We Are
Who is providing this notice?
TCP Credit Union
What We Do
How does TCP Credit Union protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does TCP CU collect my personal information?
We collect your personal information, for example, when you
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Open an account or deposit money
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Make a wire transfer or show your government-issued ID
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Apply for financing
We also collect your personal information from others, such as credit bureaus, affiliates and other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
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Sharing for affiliates’ everyday business purposes – information about your creditworthiness
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Affiliates from using your information to market to you
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Sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Affiliates - Companies related by common ownership or control. They can be financial and nonfinancial companies.
Non-affiliates - Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Joint Marketing - A formal agreement between non-affiliated financial companies that together market financial products or services to you.
Other Important
Information
The Controls & Alerts App periodically collects, transmits, and uses geolocation information to enable features that prevent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the Solution is being used or not at all, depending on the End User’s selection. End Users can change their location permissions at any time in their device settings.
Need Assistance?
If you experience difficulty accessing or understanding any part of the "Member Privacy Notice", please contact us. We are happy to help.
Phone: 336-969-6518
Email: office@tcpcu.org
Address: TCP Credit Union
3051 Westinghouse Rd.
Rural Hall, NC 27045
Feedback
We welcome your feedback on the accessibility of our website.
Your input helps us identify areas for improvement.
Please email us at office@tapcu.org with your comments or suggestions.